You shouldn't have to chase your own letting agent.
Most landlords who switch letting agent aren't chasing cheaper fees. They're tired of chasing their agent, for an answer, for a repair, for rent that should already be in their account, for paying extra for every little thing. If that sounds familiar, you're not alone, and it's worth ten minutes to see what's normal and what isn't.
of landlords who use an agent say poor communication is their biggest frustration with them.
Mashroom landlord & tenant survey
of landlords feel they're getting good value for money from their agent.
Goodlord State of the Lettings Industry report, 2026
It's rarely just about the fee.
There are usually three moments that bring a landlord here. See which one is yours.
Something went wrong
A repair dragged on, a call went unreturned, or a tenant issue never got resolved. Trust broke somewhere specific, and it doesn't tend to come back.
Between tenants, looking around
A void is the natural point to ask whether your current agent is actually earning their fee, before you commit to another tenancy with them.
Choosing for the first time
New to letting and want it done properly from day one. Most landlords in Wales own just one or two properties and are trusting someone else's expertise, not testing it.
Not complicated. Just consistently done.
UK-wide research on landlord and letting agent relationships keeps finding the same short list. Here's how we handle each one.
Answers without having to chase
Poor communication has been the single most common reason for landlord complaints against agents for years running.The Property Ombudsman, annual reports
Rent that arrives without explanation needed
Close to half of landlords using an agent have had rent arrive late with no clear reason why.Mashroom landlord survey
Told about legal changes before they bite
Over half of landlords say their agent failed to keep them updated on their rights and legal obligations, right as Welsh and UK rental law keeps changing.Mashroom landlord survey
Confidence in who's living in the property
Thorough referencing and vetting, so you're not finding out about a problem tenant after the tenancy has started.
Visibility without having to ask
Clear statements and updates as a matter of course, not something you have to email in and wait two days for.
No hidden costs creeping in
Undisclosed or unexpected charges are a leading reason landlords cite for losing trust in an agent altogether.
Two numbers. Nothing else.
No setup fee, no renewal fee, no admin extras, no surprises appearing on a statement six months in. Just this.
- Month one of a new tenancy33.33%+VAT (40% inc VAT)
- Every month after11%+VAT (13.2% inc VAT)
- Any other feesNone
Here's what that looks like against a typical local agreement.
Based on published landlord fee schedules from established agencies covering this area.
| Service | Typically elsewhere in the area | Alison George |
|---|---|---|
| Month one (new tenancy) | £350–£690+VAT (£420–£828 inc VAT) one-off, on top of the monthly rate | 33.33%+VAT (40% inc VAT) of month one's rent, nothing else |
| Ongoing management fee | 12%–16%+VAT (14.4%–19.2% inc VAT) of monthly rent | 11%+VAT (13.2% inc VAT) Below every published local rate |
| Tenancy renewal fee | £60–£300 inc VAT, charged each renewal | None |
| Recurring admin fees e.g. deposit compliance, annual statements, tax reports |
£30–£86 inc VAT per year, on top of the above | None |
| Total cost, year one on a £750/month property |
£1,746–£2,340 inc VAT average £1,930 |
£1,389 inc VAT |
| Ongoing cost, year two on on a £750/month property |
£1,326–£1,814 inc VAT average £1,513 |
£1,188 inc VAT |
Figures based on published landlord fee schedules from established letting and estate agencies covering Neath, Port Talbot, Bridgend and Swansea, correct as of 2026, applied to a representative £750/month rent, and include recurring admin charges such as deposit compliance and annual statement fees. Figures exclude statutory certificate costs (gas safety, EPC, legionella) that apply to any rental property regardless of agent. Averages are the mean of the four published comparators; the 5-year chart below is built from these average figures, not the low or high end of the range. We'll confirm an exact comparison against your current agreement on the call.
What that adds up to over 5 years
Year one saving: £1,930 average elsewhere − £1,389 with us = £541. Each year after: £1,513 average elsewhere − £1,188 with us = £325, added on top.
Illustrative, based on a £750/month property against the average of the four published local comparators above, including their recurring admin fees. Excludes statutory certificate costs, which apply regardless of agent, and excludes renewal fees on top of what's already counted, so real savings for a landlord facing those would run higher still.
Any of this sounds familiar.
Landlords rarely switch over one thing. It's usually a pattern.
Calls and emails go unanswered
Days pass before anyone gets back to you, even about rent or repairs.
The fee has crept up quietly
Extra charges for renewals, inspections, or paperwork that used to be included.
You've never met who manages your property
A different voice on the phone every time, no one who actually knows the place.
Repairs drag on for weeks
Simple jobs sit unresolved, and your tenant is the one chasing you about it.
You found out about a problem too late
An expired certificate, a missed notice deadline, something you should have been told sooner.
You're paying full fees for tenant-find work
Your agent found the tenant. You're doing most of the rest yourself.
One signature. We do the rest.
The switch itself is usually the part landlords dread most. It shouldn't be. You do not need to confront your current agent, chase paperwork, or explain anything to your tenant.
You instruct us
One signed form. We confirm your notice period with your current agent on your behalf.
We manage the handover
Keys, contracts, deposit, certificates and tenant introductions, all transferred by us.
Your tenant barely notices
Same home, same rent day, better management. Most switches complete within a month.
If you're mid-contract with a notice period to serve, we'll work around it and pick up management the day it ends.
Our old agent took four days to return a call about a leak. We switched, and now the person who manages the property is the person who answers the phone.Landlord, Swansea — switched after 3 years
It wasn't really about the money. I just wanted to stop feeling like I had to check up on my own agent. That part alone was worth switching for.Landlord, Bridgend — 3 properties
A free look at what better could be.
Money, time, hassle, stress, tell us what's not working and we'll tell you plainly whether switching would actually help. If your current agent is doing a good job, we'll say so.
Get my free comparison or call 01639 631706